Gotrax Scooter Error Codes and Fixes 2023

By | May 20, 2023

If you own a Gotrax scooter, you might have encountered one of the common gotrax scooter error codes. These errors can cause your scooter to stop functioning properly and require special attention to be fixed. Fortunately, there are several fixes available for these common gotrax scooter error codes.

In this blog post, we’ll provide an overview of some of the most common gotrax scooter error codes and the solutions to fix them.

Gotrax scooter error codes

E1: Motor Temperature Protection

The Gotrax scooter error code E1 refers to motor temperature protection. This error code is triggered when the motor of your Gotrax scooter overheats and needs to cool down. If you encounter this error code, it means that you have been riding your scooter too hard or for too long without giving it a break.

To fix this error, you need to let your scooter rest for a while to cool down. You can also check the motor for any damage or blockage that may be causing it to overheat. Once the motor has cooled down, you can restart your scooter and continue riding.

To prevent the E1 error from occurring in the future, make sure to take regular breaks during your ride to allow the motor to cool down. Also, avoid riding your scooter in extremely hot temperatures or on steep inclines, as these conditions can cause the motor to overheat faster.

Overall, the Gotrax error codes are designed to keep you safe and prevent damage to your scooter. By understanding the different error codes and their fixes, you can keep your scooter running smoothly and enjoy a hassle-free ride. So if you ever encounter the Gotrax E1 error or any other error code, don’t panic. Just refer to the user manual or seek professional help to diagnose and fix the issue.

E2: Battery Temperature Protection

E2 is one of the most common gotrax error codes that users may encounter. This error indicates that the battery has become too hot and needs to cool down before you can continue using the scooter. To avoid overheating, it is recommended that you use your gotrax scooter in areas with good ventilation and avoid overcharging the battery.

If you encounter the gotrax e2 error, turn off the scooter and let it cool down for at least 30 minutes before turning it on again.

If the problem persists, you may need to contact gotrax customer support for further assistance. Remember, if you experience any other gotrax scooter error code, such as gotrax e3 error, it is always best to check the user manual for instructions on how to fix the problem.

E3: Low Battery Protection

The Gotrax E3 error code indicates that the battery level is low. When the battery reaches a critical level, the scooter will automatically reduce power to protect the battery from complete discharge. If you encounter this error code, the first thing you should do is to stop riding and charge your scooter.

The charging process should take between 3-4 hours, depending on the battery level. Once the battery is fully charged, the error code should disappear, and you can resume riding your scooter.

If you continue to experience the Gotrax E3 error code even after charging your scooter, you may need to replace your battery. On the other hand, the Gotrax E2 error code is related to battery temperature protection.

When the battery temperature exceeds a certain level, the scooter will automatically stop working to protect the battery. To fix this error, you should let your scooter cool down before attempting to ride it again.

If the problem persists, you may need to replace the battery or contact customer support for assistance.

E4: Overcurrent Protection

E4 is one of the most common Gotrax scooter error codes, and it indicates that there is an overcurrent protection issue. This typically happens when the scooter encounters an obstacle or when the motor is working harder than usual.

When this error occurs, the scooter will automatically shut down to prevent further damage to the motor and battery.

To fix the issue, users should first check if there are any obstacles or obstructions that might be causing the overcurrent protection issue. If there are none, users can reset the error code by turning off the scooter and turning it back on.

If the issue persists, it is recommended to contact Gotrax customer service for further assistance.

It is important to note that the E4 error code can sometimes be misinterpreted as the Gotrax scooter error code E2, which is related to battery temperature protection. It is essential to identify the correct error code to diagnose and fix the issue properly.

E5: Controller Temperature Protection

When your Gotrax scooter displays error code E5, it means that the controller’s temperature has exceeded the safe limit. This error can be caused by riding uphill or in hot weather conditions for an extended period of time, which can overwork the motor.

To fix this issue, turn off your scooter and allow it to cool down for 15-20 minutes before restarting it.

You can also try reducing your speed and avoiding steep inclines. It’s important to note that if the E5 error persists, it could indicate a malfunction in the controller or motor and you should contact Gotrax customer support for assistance.

Another common error code you may encounter on your Gotrax scooter is E2, which signifies battery temperature protection. This error can occur if you have been riding your scooter for an extended period of time without giving it a break, or if you’ve been riding in hot weather conditions.

The best way to resolve this error is to turn off your scooter and let it cool down for a few minutes before restarting it.

It’s important to note that if you encounter this error frequently, it could indicate a faulty battery or charging system, and you should contact Gotrax customer support to troubleshoot the issue.

E6: Throttle Fault

The E6 error code on a Gotrax scooter indicates a problem with the throttle. This could be due to a faulty throttle or a loose connection between the throttle and the controller. To fix this issue, you can try disconnecting and reconnecting the throttle cable to ensure it is securely attached. If the problem persists, it may be necessary to replace the throttle entirely.

It is important to address this error code as it can affect the speed and performance of the scooter. If you are experiencing multiple error codes, such as the E2 error code for battery temperature protection, it is best to consult with a professional to properly diagnose and fix any issues.

E7: Brake Fault

The E7 error code indicates a brake fault, which can be caused by a malfunctioning brake switch or wiring. To fix this error, first check the brake switch and make sure it is functioning properly. If it is not, replace it with a new one.

If the switch is fine, check the wiring and connectors to ensure they are properly connected and not damaged. In some cases, the brake pads may also need to be replaced.

Remember that a malfunctioning brake can be dangerous, so it is important to fix this error code as soon as possible. If you experience any other error codes, such as the gotrax scooter error code e2, refer to the manual or contact the manufacturer for further assistance.

E8: Wheel Speed Fault

If you’re encountering a wheel speed fault on your Gotrax scooter, it usually indicates an issue with the scooter’s speed sensors or motor. While I don’t have access to the specific error codes for Gotrax scooters, I can provide you with some general troubleshooting steps you can take:

Turn off the scooter, wait for a few seconds, and then turn it back on. Sometimes a simple restart can resolve minor glitches.

Ensure that both wheels are spinning freely and without any obstructions. Look for any debris, tangled wires, or physical damage that may be affecting the wheel’s rotation.

The speed sensors are typically located near the wheels and are responsible for measuring the wheel speed. Clean them with a soft cloth to remove any dirt or grime that may be interfering with their functionality.

Examine the wiring harness that connects the speed sensors to the main control board. Check for loose connections, frayed wires, or any signs of damage. If you notice any issues, consider contacting Gotrax customer support or a professional technician for assistance.

If the motor doesn’t respond or exhibits unusual behavior (such as jerking or hesitation), it may be a sign of a faulty motor that requires repair or replacement.

Visit the Gotrax website or contact their customer support to check if there are any firmware updates available for your scooter. Updating the firmware may address certain software-related issues.

E9: Unbalanced Wheels

If you’re experiencing unbalanced wheels on your GOTRAX scooter, it’s possible that there could be an issue with the scooter’s internal components or the wheel alignment. Unbalanced wheels can lead to an uncomfortable ride and potentially affect the scooter’s performance. While I can provide some general troubleshooting tips, it’s important to note that specific error codes can vary depending on the model of your GOTRAX scooter. Here are some steps you can take:

  • Check tire pressure
  • Inspect wheels for damage
  • Verify wheel alignment
  • Examine axle and bearings
  • Calibrate the scooter
  • Contact customer support

Gotrax Error Codes E1, E2, E3 up to E15

If you encounter an error code on your GOTRAX scooter, refer to the user manual for your specific model or contact GOTRAX customer support for accurate and detailed information. Here are a few common types of error codes and their possible solutions:

Low Battery (E01, E02, E03, etc.):

These error codes indicate that the battery level is low. To resolve this, connect your scooter to the charger and allow it to charge fully.

Motor Fault (E04, E05, E06, etc.):

These error codes typically indicate a problem with the scooter’s motor. The exact cause can vary, so it’s best to contact customer support for troubleshooting steps and potential solutions. They may ask you to perform specific diagnostic tests or arrange for repairs if needed.

Throttle or Controller Issue (E07, E08, E09, etc.):

These error codes suggest a problem with the throttle or controller. Check the connection between the throttle and the controller to ensure they are securely connected. If the issue persists, contact GOTRAX support for further assistance.

Overheating (E10, E11, E12, etc.):

These error codes indicate that the scooter’s components, such as the motor or battery, have reached a high temperature and need to cool down. Allow the scooter to rest in a well-ventilated area and avoid using it until it has cooled down. If the error persists, there may be an underlying issue that requires attention from customer support.

Brake System Fault (E13, E14, E15, etc.):

These error codes relate to issues with the scooter’s brake system. Check for any obstructions or damage in the brake system. If the problem persists, contact GOTRAX customer support for further guidance.


In conclusion, understanding and troubleshooting error codes on your GOTRAX scooter is essential for maintaining its optimal performance. While specific error codes and solutions may vary depending on the model, it’s important to consult the user manual provided by GOTRAX for accurate information. Additionally, contacting their customer support can provide you with expert assistance tailored to your scooter’s specific error codes.

When encountering an error code, it’s crucial to follow the recommended troubleshooting steps, which may involve checking connections, inspecting components, or addressing specific issues related to battery, motor, throttle, or brake systems. Attempting to fix minor issues yourself can be an option, but for complex or recurring errors, it’s advisable to seek professional assistance to avoid potential warranty concerns or further damage.

Regular maintenance, adherence to guidelines, and avoiding extreme conditions can help prevent error codes from occurring in the first place. Following proper charging procedures, maintaining tire pressure, and adhering to weight limits are some of the preventive measures to ensure the longevity and performance of your GOTRAX scooter.


What should I do if I encounter an error code on my GOTRAX scooter?

If you encounter an error code on your GOTRAX scooter, consult the user manual specific to your model. It will provide information on the meaning of the error code and potential solutions. You can also contact GOTRAX customer support for assistance in troubleshooting the error.

Are all error codes the same across different models of GOTRAX scooters?

No, error codes can vary across different models of GOTRAX scooters. Each model may have its own set of error codes and corresponding meanings.

Can I fix an error code on my GOTRAX scooter myself?

The ability to fix an error code on your GOTRAX scooter yourself depends on the nature of the error and your technical skills. For minor issues, the user manual may provide troubleshooting steps that you can follow.

What should I do if I receive a recurring error code on my GOTRAX scooter?

If you receive a recurring error code on your GOTRAX scooter, it indicates a persistent issue that requires attention. In such cases, it’s best to contact GOTRAX customer support. They can provide specific troubleshooting steps, arrange for repairs, or guide you through the necessary actions to resolve the issue.

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